Betway USA

Betway is committed to being the very best online entertainment group in the world. This means doing everything possible to give you an enjoyable, responsible, and safe gaming experience. We take responsible gaming seriously and we are committed to ensuring our patrons have the resources, information, and tools available to stay safe and remain in control.

 

Gambling Problem? Call 1-800-NEXT-STEP, text NEXTSTEP to 53342 or visit problemgambling.az.gov.

Account Access

You are prohibited from allowing any other person to access your Betway wagering account ("Account"). We encourage you to change your password on a regular basis. Where correct login and security information is provided, we are entitled to assume that all payment and gaming transactions made through your Account are made by you.

A person who has enrolled in interactive gaming self-exclusion or has otherwise been excluded from interactive gaming activities, and individuals who are under the age of 21, shall not participate in interactive gaming or interactive gaming activities and will have their winnings forfeited and interactive gaming accounts suspended upon violation.

It is a Federal offense for patrons physically located outside of the State of Arizona to engage in wagering through an Arizona casino unless otherwise authorized by the Arizona Department of Gaming (“ADG”). All patrons are subject to Federal prohibitions and restrictions regarding Internet gaming, specifically, any limitations upon Internet gaming as set forth in 18 U.S.C. §§ 1084 et seq. (The Wire Act) and 31 U.S.C.§§5361 through 5367 (Unlawful Internet Gambling Enforcement Act).

Underage Gambling

Establishing an Account is restricted to persons aged 21 and older.

It is a criminal offense to allow anyone who is under 21 years of age to participate in wagering via the Internet or mobile device. If we find that you are under the age of 21 or are allowing anyone under the age of 21 to wager, your Account will be suspended, your deposits and any winnings will be forfeited, and you will be prohibited from engaging in wagering via the Internet or mobile devices. No claim may be made against us in these circumstances.

Player Protection

Betway fully supports responsible gaming and endeavors to ensure that you enjoy safe and manageable play. If you would like to discuss any of the options detailed below, please don't hesitate to contact our friendly Customer Support Team via Live Chat.

Tips for Safer Gambling

• Don't think of gambling as a way to make money.
• Always gamble with money that you can afford to lose.
• Never chase losses.
• Don't gamble when you are depressed or upset.
• Balance gambling with other activities.
• Gambling and alcohol are not a good combination.

Warning Signs:

Everyone's experience is different, but here are some general signs of a potential gambling problem. The more signs you recognize, the greater the chance of a problem:

• Constantly thinking or talking about gambling.
• Spending more time or money on gambling than you can afford.
• Finding it difficult to control, stop, or cut down gambling, or feeling irritable when trying to do so.
• Feeling a sense of emptiness or loss when not gambling.
• Gambling more in order to win back losses or get out of financial trouble.
• Thinking that your gambling will get under control as soon you have a 'big win'.
• Borrowing money, selling belongings, committing (or considering committing) criminal acts in order to get money for gambling.
• Having increased debt, unpaid bills, or other financial troubles because of your gambling.
• Frequently gambling until all your money is gone.
• Needing to gamble with larger amounts of money or for longer periods of time in order to get the same feeling of excitement.
• Experiencing extreme highs from gambling wins and extreme lows from gambling losses.
• Gambling to escape personal problems or to relieve feelings of anxiety, depression, anger, or loneliness.
• Getting irritated more easily or having less patience when dealing with normal, everyday activities.
• Feeling guilty about gambling or what happens while gambling.
• Getting criticized by others for your gambling.
• Having arguments with friends or family about money and gambling.
• Refusing to discuss gambling with others or lying to cover it up.
• Hiding bills, past due notices, winnings, or losses from your partner or family members.
• Gambling instead of attending family or other social functions.
• Neglecting family or household responsibilities because of gambling.
• Neglecting work because of gambling.
• Neglecting personal needs (e.g., food, sleep, hygiene) because of gambling.
• Consistently or always planning holidays where gambling is available.

Myths Associated with Gambling

Myth: "Gambling is a way to make money."
Fact: If you gamble, think of it as a kind of entertainment you have to pay for, just like a movie or dinner with friends. That can help you keep gambling in perspective - and if you end up winning some money now and then, it'll be a nice treat instead of something you were depending on.

Myth: "When gambling, keeping track of previous results can help me figure out the coming results."
Fact: Each time you place a bet, the outcome is completely independent of the previous one. This means that the odds are no more in your favor on the tenth bet than they were on the first bet.

Myth: "Compulsive gamblers gamble every day."
Fact: How often a person gambles has no relation to a gambling addiction. It's the emotional and financial consequences of the gambler's actions that signal an addiction.

Myth: "If I cash out after every win, it will increase my chance of winning."
Fact: A player who cashes out after every win has exactly the same chance of winning as a player who does not cash out. Cashing out has no influence on the outcome of game.

Risks Associated with Problem Gambling

Problem gamblers:

• May have arguments with family members over money.
• May get hounded by debt collectors.
• May have increasing debts resulting in:
  • Overdue utility bills that may result in cut-offs.
  • Pawning personal and family valuables.
  • Eviction and forced home sales.
• Are more likely to become separated or divorced.
• Often suffer from stress, anxiety, moodiness, and depression.
• May show up late for work, take sick leave, or even skip entire workdays to gamble.
• May experience decreased productivity as they daydream about gambling or use the Internet at work to gamble.

Getting Help

There are also several support organizations available which offer valuable information and advice across a range of areas, such as:

• The National Council on Problem Gambling: Call 1-800-522-4700 or visit www.ncpgambling.org
• Arizona Division of Problem Gambling: 1-800-NEXT-STEP or text NEXTSTEP to 53342 or visit https://problemgambling.az.gov
• Gamblers Anonymous: https://gaphoenix.org
• National Suicide Prevention Lifeline: Call 1-800-273-TALK or visit https://suicidepreventionlifeline.org

Self-Help Tools

Our responsible gaming tools and features can be accessed via the Responsible Gaming section of your Account. Alternatively, please contact our 24/7 Customer Support Team for more information.

Betway provides the following tools to help you manage your play:

Set a Money Limit

It can be hard to keep track of money in the heat of the moment. That's why it's important to set a gambling budget - one that will leave you plenty of cash for your normal expenses - and stick to it. If you go through all your money, it's time to stop.

• Deposit limits: Should you wish, you can set daily, weekly, or monthly deposit limits. The limits you set prevent you from being able to deposit more than a specified amount during that period. To set a deposit limit, simply access the ‘Deposit Limits’ option from the Responsible Gaming section under your Player Account menu, select the maximum amount you want to be able to deposit over the specified duration and submit your request.
  • Decrease requests will be applied no later than your next login.
  • Increase requests will be applied after a period of 24 hours from request.
• Loss Limits: A Loss Limit will control the maximum amount you are able to lose for a given period and only factors in losing wagers. For example: A $10 Loss Limit would mean that if a $5 winning wager and a $5 losing wager would only reduce the Loss Limit by $5. Should you wish, you can set daily, weekly, or monthly limits which prevent you from being able to lose more than a specified amount during that period. To do so, simply access the ‘Loss Limits’ option from the Responsible Gaming section under your Player Account menu and select the maximum amount you want to be able to lose over the specified duration and submit your request.
  • Decrease requests will be applied no later than your next login.
  • Increase requests will be applied after a period of 24 hours from request.

Account Closure / Self-Exclusion

We offer various account closure options to ensure that you are able to apply the measures you consider necessary:

• Account Closure
• You can request your Account to be closed at any time by contacting our 24/7 Customer Support Team.
• Cool Off Period
  • Cool Off is available for a minimum of 72 hours and a maximum of 3 months.
  • The Cool Off Period may not be reversed before the defined timeframe has elapsed.
  • Cool Off periods are only applied to your Betway Arizona Account. They do not apply to any other accounts you may have with other gaming operators or to land-based gaming.
  • Should you wish to implement a Cool Off Period, please navigate to ‘Cool Off’ under the Responsible Gaming section of the Account Menu.

Self-Exclusion

• Betway Exclusion Program
  • We offer a Betway Self-Exclusion Program, which gives you the option to self-exclude from your Betway account only for a period of six (6) months or one year. You will still be able to engage in online or mobile sports wagering with other operators in Arizona.
  • To activate a Betway Self-Exclusion period, navigate to ‘Self-Exclusion’ under the Responsible Gaming section of the Account tab.

 

• The Arizona Department of Gaming offers two Self Exclusion options:
  • Option 1 applies to all event wagering facilities and all event wagering & fantasy sports contests conducted on internet/mobile based platforms licensed in the State of Arizona. By selecting this option, you are voluntarily excluding yourself from placing wagers or purchasing fantasy sports contest entries at any licensed facility or on an internet/mobile platform. This means you will also be banned from all Arizona casinos.
  • Option 2 applies to all mobile apps and nontribal retailers only.
• You can request a Self-Exclusion period by following the steps provided on the Arizona Department of Gaming Online Program here
• One year, five year, and ten year self-exclusion periods are available.

With the exception of account servicing communications, you will not receive any communication from Betway once you elect Account Closure, a Cooling Off Period, or Self-Exclusion for the duration of the period you have selected for Account Closure, Cool Off, or Self-Exclusion.

Tips to Help Manage your Account

Password Reset

You may change your Account password through the Player Account section by selecting the Change Password option.

Personal Details

You may contact our 24/7 Customer Support Team via Live Chat if you would like to update your personal details. Please note you may be requested to submit documentation for verification purposes.

Privacy

Betway respects your privacy. For more information on how Betway protects your personal details, please review the Privacy Policy.

Complaints

Betway is committed to resolving complaints in a thorough and respectful manner. If you have a complaint, please contact us so that we may attempt to resolve the issue.

If you are not satisfied with the result, please submit a Formal Complaint in writing to [email protected] and include as much of the following information as possible:

• Email address and user name
• First and last name
• Date of incident
• Explanation regarding the nature of the complaint
• Expected action or outcome

We will review your complaint thoroughly and respond within ten (10) business days of receipt.

Arizona Department of Gaming Complaints Process

• Should you wish to lodge a complaint with ADG, please complete the Patron Dispute Form available on the ADG website: https://gaming.az.gov/ewfs/patron-dispute-form.
• Betway will provide all correspondence, investigations, notes, and findings to ADG in order to assist with reaching a resolution.

Terms & Conditions / Privacy Policy

• You may contact us to request a copy of the Terms and Conditions you agreed to upon establishing your Account.


• You may view the current version of Betway's Terms and Conditions by clicking here.


• You may view the current version of Betway's Privacy Policy by clicking here.

Account and Wagering History

You may access your Account and wagering activity history through the ‘Transaction History’ option in the Account Menu.

Auto Logout

If no activity has been recorded on your Account for 30 minutes or more, you will be required to re-enter your username/email address and password before you can play. Notwithstanding this functionality, you are responsible for adjusting the auto-lock settings on your personal computer and/or device from which you access Betway in order to prevent unauthorized use of your Account. Your Account details such as username / Account number, password, personal security question details, etc. are for your personal use only and should always be kept confidential.

Last updated: 03/23/23

Version: 4.0

Betway USA

Betway is committed to being the very best online entertainment group in the world. This means doing everything possible to give you an enjoyable, responsible, and safe betting experience. We take responsible gaming seriously and We are committed to ensuring Our patrons have the resources, information, and tools available to stay safe and remain in control.

Gambling problem? Call or text 1-800-GAMBLER.

Account Access

You are prohibited from allowing any other person to access your Betway wagering account (“Account”). We encourage you to change your password on a regular basis. Where correct login and security information is provided, We are entitled to assume that all payment and gaming transactions made through your Account are made by you.

It is a Federal offense for patrons physically located outside of Colorado to engage in wagering through a Colorado casino unless otherwise authorized by the Colorado Department of Revenue Division of Gaming (“Division”). All patrons are subject to Federal prohibitions and restrictions regarding Internet gaming, specifically, any limitations upon Internet gaming as set forth in 18 U.S.C. §§ 1084 et seq. (The Wire Act) and 31 U.S.C. §§ 5361 through 5367 (UIGEA).

Underage Gambling

Establishing an Account is restricted to persons aged 21 and older.

It is a criminal offense to allow anyone who is under 21 years of age to participate in wagering via the Internet or mobile device. If we find that you are under the age of 21 or are allowing anyone under the age of 21 to wager, your Account will be suspended, your deposits and any winnings will be forfeited, and you will be prohibited from engaging in wagering via the Internet or mobile devices. No claim may be made against us in these circumstances.

Player Protection

Betway fully supports responsible gaming and endeavors to ensure that you enjoy safe and manageable play. If you would like to discuss any of the options detailed below, please don’t hesitate to contact our friendly Customer Support Team via Live Chat.

Tips for Safer Gambling

• Don’t think of gambling as a way to make money.
• Always gamble with money that you can afford to lose.
• Never chase losses.
• Don’t gamble when you are depressed or upset.
• Balance gambling with other activities.
• Gambling and alcohol are not a good combination.

Warning Signs:

Everyone's experience is different, but here are some general signs of a potential gambling problem. The more signs you recognize, the greater the chance of a problem:

• Constantly thinking or talking about gambling.
• Spending more time or money on gambling than you can afford.
• Finding it difficult to control, stop, or cut down gambling, or feeling irritable when trying to do so.
• Feeling a sense of emptiness or loss when not gambling.
• Gambling more in order to win back losses or get out of financial trouble.
• Thinking that your gambling will get under control as soon you have a ‘big win’.
• Borrowing money, selling belongings, committing (or considering committing) criminal acts in order to get money for gambling.
• Having increased debt, unpaid bills, or other financial troubles because of your gambling.
• Frequently gambling until all your money is gone.
• Needing to gamble with larger amounts of money or for longer periods of time in order to get the same feeling of excitement.
• Experiencing extreme highs from gambling wins and extreme lows from gambling losses.
• Gambling to escape personal problems or to relieve feelings of anxiety, depression, anger, or loneliness.
• Getting irritated more easily or having less patience when dealing with normal, everyday activities.
• Feeling guilty about gambling or what happens while gambling.
• Getting criticized by others for your gambling.
• Having arguments with friends or family about money and gambling.
• Refusing to discuss gambling with others or lying to cover it up.
• Hiding bills, past due notices, winnings, or losses from your partner or family members.
• Gambling instead of attending family or other social functions.
• Neglecting family or household responsibilities because of gambling.
• Neglecting work because of gambling.
• Neglecting personal needs (e.g., food, sleep, hygiene) because of gambling.
• Consistently or always planning holidays where gambling is available.

Myths Associated with Gambling

Myth: “Gambling is a way to make money.”
Fact: If you gamble, think of it as a kind of entertainment you have to pay for, just like a movie or dinner with friends. That can help you keep gambling in perspective - and if you end up winning some money now and then, it’ll be a nice treat instead of something you were depending on.

Myth: “When gambling, keeping track of previous results can help me figure out the coming results.”
Fact: Each time you place a bet, the outcome is completely independent of the previous one. This means that the odds are no more in your favor on the tenth bet than they were on the first bet.

Myth: “Compulsive gamblers gamble every day.”
Fact:  How often a person gambles has no relation to a gambling addiction. It’s the emotional and financial consequences of the gambler’s actions that signal an addiction.

Myth: "If I cash out after every win, it will increase my chance of winning".
Fact: A player who cashes out after every win has exactly the same chance of winning as a player who does not cash out. Cashing out has no influence on the outcome of game.

Risks Associated with Problem Gambling

Problem gamblers:

• May have arguments with family members over money.
• May get hounded by debt collectors.
• May have increasing debts resulting in:
  • Overdue utility bills that may result in cut-offs.
  • Pawning personal and family valuables.
  • Eviction and forced home sales.
• Are more likely to become separated or divorced.
• Often suffer from stress, anxiety, moodiness, and depression.
• May show up late for work, take sick leave, or even skip entire workdays to gamble.
• May experience decreased productivity as they daydream about gambling or use the Internet at work to gamble.

Getting Help

There are support organizations available which offer valuable information and advice across a range of areas, such as:

• The National Council on Problem Gambling: 1-800-522-4700 or  www.ncpgambling.org
• Gamblers Anonymous: www.gamblersanonymous.org

Self-Help Tools

Our responsible gaming tools and features can be accessed via the Responsible Gaming section of your Account. Alternatively, please contact our 24/7 Customer Support Team for more information.

Betway provides the following tools to help you manage your play:

Set a Money Limit

It can be hard to keep track of money in the heat of the moment. That's why it's important to set a gambling budget - one that will leave you plenty of cash for your normal expenses - and stick to it. If you go through all your money, it's time to stop.

• Deposit Limits: Should you wish, you can set daily, weekly, or monthly deposit limits. The limits you set prevent you from being able to deposit more than a specified amount during that period. To set a deposit limit, simply access the ‘Deposit Limits’ option from the Responsible Gaming section under your Player Account menu, select the maximum amount you want to be able to deposit over the specified duration and submit your request.
  • Decrease requests will be applied no later than your next login.
  • Increase requests will be applied after 24 hours from the increase request.

• Loss Limits: Should you wish, you can set daily, weekly, or monthly limits which prevent you from being able to lose more than a specified amount during that period. To do so, simply access the ‘Loss Limits’ option from the Responsible Gaming section under your Player Account menu and select the maximum amount you want to be able to lose over the specified duration and submit your request.
  • Decrease requests will be applied no later than your next login.
  • Increase requests will be applied after 24 hours from the increase request.

• Single Bet Limits: Should you wish, you can set a maximum amount you are comfortable with placing on any individual bet placed. To do so, simply access the ‘Single Bet Limit’ option from the Responsible Gaming section under your Player Account menu and select the maximum amount you want to be able to wager in a single bet and submit your request.
  • Decrease requests will be applied no later than your next login.
  • Increase requests will be applied after 24 hours from the increase request.

Set a Time Limit

Whether you’re winning or losing, time seems to run at a different pace when you’re gambling. Make sure that you set a time limit for your gambling allowing time for other exciting or important activities.

Should you wish, you can set daily limits which manage the amount of time you’re eligible to be logged in preventing you from spending more time on your account than you would prefer to. To do so, simply access the ‘Time Limits’ option from the Responsible Gaming section under your Player Account menu and select the maximum amount you want to be able to be logged in and submit your request.

• Decrease requests will be applied no later than your next login.
• Increase requests will be applied after 24 hours from the increase request.

Account Closure / Self-Exclusion

We offer various account closure options to ensure Our patrons are able to apply the necessary measures based on their requirements.

• Account Closure
  • You can request your Account to be closed at any time while logged in by navigating to ‘Close Account’ under the Responsible Gaming section of the Account tab.
  • Account closure requests will be applied immediately.
  • Should You wish to re-open your account, please contact our friendly Customer Support Team.
• Cool Off Period
  • Cool Off is available for a minimum of 72 hours and a maximum of 31 days.
  • The Cool Off Period may not be reversed before the defined timeframe has elapsed.
  • Cool Off periods are only applied to your Betway Colorado Account.
  • Should you wish to implement a Cool Off Period, please navigate to ‘Cool Off’ under the Responsible Gaming section of the Account tab.
  • Once the Cool Off Period has elapsed, your account will automatically be re-opened.
• Self-Exclusion
  • We offer a voluntary Betway Exclusion Program, which restricts all activity on your Betway account for a period of six (6) months, one (1) year, two (2) years, three (3) years or five (5) years.
  • Upon the Division’s request, Betway may share your exclusion request. This may result in you being excluded from all gaming in the State of Colorado.
  • You can register for the Betway Exclusion Program by navigating to the ‘Self-Exclude’ tab under the ‘Responsible Gaming’ section of the Account menu and following the prompts.
  • The Betway Exclusion Period may not be reversed before the defined timeframe has elapsed.
  • Should you wish to re-open your account once the Exclusion Period has elapsed, please contact our friendly Customer Support Team.

• With the exception of account servicing communications, you will not receive any communication from Betway once you elect Account Closure, a Cooling Off Period, or Self-Exclusion for the duration of the period you have selected for Account Closure, Cool Off, or Self-Exclusion.

Tips to Help Manage your Account

Password Reset

• You may change your Account password through the Account menu by clicking on the Information & Security section and selecting the Change Password tab.
• In order to provide additional security to your Account, We offer strong authentication login protection, which requires you to enter your email, password and PIN upon each login. You can access this option through the Account menu by clicking on the Information & Security section and selecting Strong Authentication.

Personal Details

You may contact our friendly Customer Support Team via Live Chat if you would like to update your personal details. Please note you may be requested to submit documentation for verification purposes.

Complaint Filing

Betway is committed to resolving complaints in a thorough and respectful manner. If you have a complaint, please contact us so that we may attempt to resolve the issue.

If you are not satisfied with the result, please submit a Formal Complaint in writing to [email protected] and include as much of the following information as possible:

• Email address and user name
• First and last name
• Date of incident
• Explanation regarding the nature of the complaint
• Expected action or outcome

We will review your complaint thoroughly and respond within ten (10) business days of receipt.

Division Complaints Process

• Should you wish to lodge a complaint with the Division, please complete the form available on the Division’s website.
• Betway will provide all correspondence, investigations, notes, and findings to the Division in order to assist with reaching a resolution.

Terms of Use

You may contact us to request a copy of the Terms and Conditions you agreed to upon establishing your Account.

You may view the current version of Betway’s Terms of Use by clicking here.

Account and Wagering History

You may access your Account and wagering activity history through the My Account section of the website.

Auto Logout

If no activity has been recorded on your Account for 15 minutes or more, you will be required to re-enter your username/email address and password before you can play. Notwithstanding this functionality, you are responsible for adjusting the auto-lock settings on your personal computer and/or device from which you access Betway in order to prevent unauthorized use of your Account. Your Account details such as username / Account number, password, PIN, personal security question details, etc. are for your personal use only and should always be kept confidential.

Last updated: 2/15/2023

Version: 3.1

Betway USA

Betway is committed to being the very best online entertainment group in the world. This means doing everything possible to give you an enjoyable, responsible, and safe gaming experience. We take responsible gaming seriously and we are committed to ensuring our patrons have the resources, information, and tools available to stay safe and remain in control.

If you or someone you know has a gambling problem and wants help, please call 1-800-GAMBLER.

Account Access

You are prohibited from allowing any other person to access your Betway wagering account ("Account"). We encourage you to change your password on a regular basis. Where correct login and security information is provided, we are entitled to assume that all payment and gaming transactions made through your Account are made by you.

It is a Federal offense for patrons physically located outside of New Jersey to engage in wagering through a New Jersey casino unless otherwise authorized by the New Jersey Division of Gaming Enforcement ("NJDGE"). All patrons are subject to Federal prohibitions and restrictions regarding Internet gaming, specifically, any limitations upon Internet gaming as set forth in 18 U.S.C §§1084 et seq. (The Wire Act) and 31 U.S.C.§§5361 through 5367 (Unlawful Internet Gambling Enforcement Act).

Underage Gambling

Establishing an Account is restricted to persons aged 21 and older.

It is a criminal offense to allow anyone who is under 21 years of age to participate in wagering via the Internet or mobile device. If we find that you are under the age of 21 or are allowing anyone under the age of 21 to wager, your Account will be suspended, your deposits and any winnings will be forfeited, and you will be prohibited from engaging in wagering via the Internet or mobile devices. No claim may be made against us in these circumstances.

Player Protection

Betway fully supports responsible gaming and endeavors to ensure that you enjoy safe and manageable play. If you would like to discuss any of the options detailed below, please don't hesitate to contact our friendly Customer Support Team via Live Chat.

Tips for Safer Gambling

• Don't think of gambling as a way to make money.
• Always gamble with money that you can afford to lose.
• Never chase losses.
• Don't gamble when you are depressed or upset.
• Balance gambling with other activities.
• Gambling and alcohol are not a good combination.

Warning Signs:

Everyone's experience is different, but here are some general signs of a potential gambling problem. The more signs you recognize, the greater the chance of a problem:

• Constantly thinking or talking about gambling.
• Spending more time or money on gambling than you can afford.
• Finding it difficult to control, stop, or cut down gambling, or feeling irritable when trying to do so.
• Feeling a sense of emptiness or loss when not gambling.
• Gambling more in order to win back losses or get out of financial trouble.
• Thinking that your gambling will get under control as soon you have a 'big win'.
• Borrowing money, selling belongings, committing (or considering committing) criminal acts in order to get money for gambling.
• Having increased debt, unpaid bills, or other financial troubles because of your gambling.
• Frequently gambling until all your money is gone.
• Needing to gamble with larger amounts of money or for longer periods of time in order to get the same feeling of excitement.
• Experiencing extreme highs from gambling wins and extreme lows from gambling losses.
• Gambling to escape personal problems or to relieve feelings of anxiety, depression, anger, or loneliness.
• Getting irritated more easily or having less patience when dealing with normal, everyday activities.
• Feeling guilty about gambling or what happens while gambling.
• Getting criticized by others for your gambling.
• Having arguments with friends or family about money and gambling.
• Refusing to discuss gambling with others or lying to cover it up.
• Hiding bills, past due notices, winnings, or losses from your partner or family members.
• Gambling instead of attending family or other social functions.
• Neglecting family or household responsibilities because of gambling.
• Neglecting work because of gambling.
• Neglecting personal needs (e.g., food, sleep, hygiene) because of gambling.
• Consistently or always planning holidays where gambling is available.

Myths Associated with Gambling

Myth: "Gambling is a way to make money."
Fact: If you gamble, think of it as a kind of entertainment you have to pay for, just like a movie or dinner with friends. That can help you keep gambling in perspective - and if you end up winning some money now and then, it'll be a nice treat instead of something you were depending on.

Myth: "When gambling, keeping track of previous results can help me figure out the coming results."
Fact: Each time you place a bet, the outcome is completely independent of the previous one. This means that the odds are no more in your favor on the tenth bet than they were on the first bet.

Myth: "Compulsive gamblers gamble every day."
Fact: How often a person gambles has no relation to a gambling addiction. It's the emotional and financial consequences of the gambler's actions that signal an addiction.

Myth: "If I cash out after every win, it will increase my chance of winning."
Fact: A player who cashes out after every win has exactly the same chance of winning as a player who does not cash out. Cashing out has no influence on the outcome of game.

Risks Associated with Problem Gambling

Problem gamblers:

• May have arguments with family members over money.
• May get hounded by debt collectors.
• May have increasing debts resulting in:
  • Overdue utility bills that may result in cut-offs.
  • Pawning personal and family valuables.
  • Eviction and forced home sales.
• Are more likely to become separated or divorced.
• Often suffer from stress, anxiety, moodiness, and depression.
• May show up late for work, take sick leave, or even skip entire workdays to gamble.
• May experience decreased productivity as they daydream about gambling or use the Internet at work to gamble.

Getting Help

There are also several support organizations available which offer valuable information and advice across a range of areas, such as:

• The National Council on Problem Gambling: 1-800-522-4700 or www.ncpgambling.org
• Council on Compulsive Gambling of New Jersey: 1-800-GAMBLER or www.800gambler.org
• Gamblers Anonymous: www.gamblersanonymous.org

Self-Help Tools

Our responsible gaming tools and features can be accessed via the Responsible Gaming section of your Account.

Additional information on Betway’s Responsible Gaming Tools can be found here or by contacting Betway’s Customer Support Team who are available 24/7 via Live Chat.

Betway provides the following tools to help you manage your play:

Set a Money Limit

It can be hard to keep track of money in the heat of the moment. That's why it's important to set a gambling budget - one that will leave you plenty of cash for your normal expenses - and stick to it. If you go through all your money, it's time to stop.

• Deposit Limits: Should you wish, you can set daily, weekly, or monthly deposit limits. The limits you set prevent you from being able to deposit more than a specified amount during that period. To set a deposit limit, simply access the 'Deposit Limits' option from the Responsible Gaming section under your Player Account menu, select the maximum amount you want to be able to deposit over the specified duration and submit your request.
  • Decrease requests will be applied no later than your next login.
  • Increase requests will be applied once the duration of any existing limits has expired.
• Loss Limits: Should you wish, you can set daily, weekly, or monthly limits which prevent you from being able to lose more than a specified amount during that period. To do so, simply access the 'Loss Limits' option from the Responsible Gaming section under your Player Account menu and select the maximum amount you want to be able to lose over the specified duration and submit your request.
  • Decrease requests will be applied no later than your next login.
  • Increase requests will be applied once the duration of any existing limits has expired.
• Single Bet Limit: Should you wish, you can set a limit on the maximum value that can be placed per individual bet placed. To do so, simply access the ‘Single Bet Limit’ option from the Responsible Gaming section under your Player Account menu.
  • Decrease requests will be applied no later than your next login.
  • Increase requests will be applied once the duration of any existing limits has expired.

Set a Time Limit

Whether you're winning or losing, time seems to run at a different pace when you're gambling. Make sure that you set a time limit for your gambling allowing time for other exciting or important activities.

Should you wish, you can set daily limits which manage the amount of time you're eligible to be logged in, preventing you from spending more time on your account than you would prefer to. To do so, simply access the 'Time Limits' option from the Responsible Gaming section under your Player Account menu and select the maximum amount of time you wish to be able to be logged in and submit your request.

• Decrease requests will be applied no later than your next login.
• Increase requests will be applied once the duration of any existing limits has expired.

Account Closure / Self-Exclusion

We offer various account closure options to ensure that you are able to apply the measures you consider necessary:

• Account Closure
  • You can request your Account to be closed at any time while logged in by navigating to 'Close Account' under the Responsible Gaming section of the Account tab.
  • Account closure requests will be applied immediately.
• Cool Off Period
  • Cool Off is available for a minimum of 72 hours and a maximum of 31 days.
  • The Cool Off Period may not be reversed before the defined timeframe has elapsed.
  • Cool Off periods are only applied to your Betway Account. They do not apply to any other accounts you may have with other gaming operators or to land-based gaming.
  • Should you wish to implement a Cool Off Period, please navigate to 'Cool Off' under the Responsible Gaming section of the Account tab.
• Self-Exclusion
  • All self-exclusion requests will result in your being added to the statewide Self Exclusion List managed by the NJDGE and will therefore be applied to all online gaming accounts. Please note that land-based operators may choose to bar patrons who have self-excluded from online gaming from wagering in a land-based facility.
  • The New Jersey Self-Exclusion Program provides both in-person and online options for self-exclusion:
    • - Self-exclusion from both land-based and online gaming can be done in-person or by video conference.
    • - One year, five year, and lifetime self-exclusion periods are available
    • - More information is available on the NJDGE Self-Exclusion Program brochure
    • - Self-exclusion from online gaming may be requested:
      • By contacting the NJDGE on 1-833-788-4DGE
      • In person at one of the locations indicated on the NJDGE Self-Exclusion Program brochure
        • One year, five year, and lifetime self-exclusion periods are offered
      • Online at https://www.njportal.com/dge/selfexclusion
        • One year and five-year self-exclusion periods are available
      • Online via your Betway Account
        • One year and five-year self-exclusion periods are available
          • Navigate to the Self Exclude section under Responsible Gaming in the Account tab
          • Select the desired time frame
          • Accept all conditions on the page
          • Click on “Exclude Me” for your exclusion to take effect
      • By contacting the NJDGE on 1-833-788-4DGE
  • With the exception of account servicing communications, you will not receive any communication from Betway once you elect Account Closure, a Cooling Off Period, or Self-Exclusion for the duration of the period you have selected for Account Closure, Cool Off, or Self-Exclusion.

Tips to Help Manage your Account

Password Reset

• You may change your Account password through the Player Account section by clicking on Information & Security and selecting the Change Password option.
• In order to provide additional security to your Account, Betway requires all accounts to utilize strong authentication login protection, which requires you to enter your email, password and strong authentication feature (such as one time PIN, Face ID, Touch ID etc.) upon each login. 

Personal Details

You may contact our 24/7 Customer Support Team via Live Chat if you would like to update your personal details. Please note you may be requested to submit documentation for verification purposes.

Complaints

Betway is committed to resolving complaints in a thorough and respectful manner. If you have a complaint, please contact us so that we may attempt to resolve the issue.

If you are not satisfied with the result, please submit a Formal Complaint in writing to [email protected] and include as much of the following information as possible:

• Email address and user name
• First and Last Name
• Date of Incident
• Explanation regarding the nature of the complaint
• Expected action or outcome

We will review your complaint or dispute thoroughly and respond within five (5) calendar days of receipt.

New Jersey Division of Gaming Enforcement Complaints Process

• Should you wish to lodge a complaint with NJDGE, please complete a Patron Complaint Form available here and email to [email protected].
• Betway will provide all correspondence, investigations, notes, and findings to NJDGE in order to assist with reaching a resolution

Terms & Conditions

You may contact us to request a copy of the Terms and Conditions you agreed to upon establishing your Account.

You may view the current version of Betway's Terms and Conditions by clicking here.

Account and Wagering History

You may access your Account and wagering activity history through the My Account section of the website.

Auto Logout

If no activity has been recorded on your Account for 15 minutes or more, you will be required to re-enter your username/email address and password before you can play. Notwithstanding this functionality, you are responsible for adjusting the auto-lock settings on your personal computer and/or device from which you access Betway in order to prevent unauthorized use of your Account. Your Account details such as username / Account number, password, PIN, personal security question details, etc. are for your personal use only and should always be kept confidential.

Betway USA

Betway is committed to being the very best online entertainment group in the world. This means doing everything possible to give you an enjoyable, responsible, and safe gaming experience. We take responsible gaming seriously and we are committed to ensuring our patrons have the resources, information, and tools available to stay safe and remain in control.

 

Gambling Problem? Call 1-800-GAMBLER.
For more information on the Time Out Ohio, please visit the Ohio Casino Control Commission’s website.
For more information on the warning signs of problem gambling, please visit the Ohio Casino Control Commission website Click Here

Account Access

You are prohibited from allowing any other person to access your Betway wagering account ("Account"). We encourage you to change your password on a regular basis. Where correct login and security information is provided, we are entitled to assume that all payment and gaming transactions made through your Account are made by you.

A person who has enrolled in interactive gaming self-exclusion or has otherwise been excluded from interactive gaming activities, and individuals who are under the age of 21, shall not participate in interactive gaming or interactive gaming activities and will have their winnings forfeited and interactive gaming accounts suspended upon violation.

It is a Federal offense for patrons physically located outside of the State of Ohio to engage in wagering through an Ohio Sportsbook or casino unless otherwise authorized by the Ohio Casino Control Commission (“OCCC”). All patrons are subject to Federal prohibitions and restrictions regarding Internet gaming, specifically, any limitations upon Internet gaming as set forth in 18 U.S.C. §§ 1084 et seq. (The Wire Act) and 31 U.S.C.§§5361 through 5367 (Unlawful Internet Gambling Enforcement Act).

Underage Gambling

Establishing an Account is restricted to persons aged 21 and older.

It is a criminal offense to allow anyone who is under 21 years of age to participate in wagering via the Internet or mobile device. If we find that you are under the age of 21 or are allowing anyone under the age of 21 to wager, your Account will be suspended, your deposits and any winnings will be forfeited, and you will be prohibited from engaging in wagering via the Internet or mobile devices. No claim may be made against us in these circumstances.

Parental Controls

Betway supports parents’ efforts to prevent minors from accessing its gaming sites. The following services are available to assist parents in keeping their children safe:

• GamBan: https://gamban.com/
• BetBlocker: https://betblocker.org/
• GamBlock: https://www.gamblock.com/

If you would like to discuss any of the options detailed above, please don’t hesitate to contact our friendly Customer Support Team via Live Chat.

Player Protection

Betway fully supports responsible gaming and endeavors to ensure that you enjoy safe and manageable play. If you would like to discuss any of the options detailed below, please don't hesitate to contact our friendly Customer Support Team via Live Chat.

Third-Party Requests

Betway allows qualified third parties to contact us if there is a concern about a patron’s ability to manage their account. Persons who wish to make a request on a patron’s behalf must submit documentation to verify the legal relationship with the Betway account holder to [email protected]. Betway will consider the request but is under no obligation to honor it. Please contact Customer Support for more information.

Tips for Safer Gambling

• Don't think of gambling as a way to make money.
• Always gamble with money that you can afford to lose.
• Never chase losses.
• Don't gamble when you are depressed or upset.
• Balance gambling with other activities.
• Gambling and alcohol are not a good combination.

Warning Signs:

Everyone's experience is different, but here are some general signs of a potential gambling problem. The more signs you recognize, the greater the chance of a problem:

• Constantly thinking or talking about gambling.
• Spending more time or money on gambling than you can afford.
• Finding it difficult to control, stop, or cut down gambling, or feeling irritable when trying to do so.
• Feeling a sense of emptiness or loss when not gambling.
• Gambling more in order to win back losses or get out of financial trouble.
• Thinking that your gambling will get under control as soon you have a 'big win'.
• Borrowing money, selling belongings, committing (or considering committing) criminal acts in order to get money for gambling.
• Having increased debt, unpaid bills, or other financial troubles because of your gambling.
• Frequently gambling until all your money is gone.
• Needing to gamble with larger amounts of money or for longer periods of time in order to get the same feeling of excitement.
• Experiencing extreme highs from gambling wins and extreme lows from gambling losses.
• Gambling to escape personal problems or to relieve feelings of anxiety, depression, anger, or loneliness.
• Getting irritated more easily or having less patience when dealing with normal, everyday activities.
• Feeling guilty about gambling or what happens while gambling.
• Getting criticized by others for your gambling.
• Having arguments with friends or family about money and gambling.
• Refusing to discuss gambling with others or lying to cover it up.
• Hiding bills, past due notices, winnings, or losses from your partner or family members.
• Gambling instead of attending family or other social functions.
• Neglecting family or household responsibilities because of gambling.
• Neglecting work because of gambling.
• Neglecting personal needs (e.g., food, sleep, hygiene) because of gambling.
• Consistently or always planning holidays where gambling is available.

Myths Associated with Gambling

Myth: "Gambling is a way to make money."
Fact: If you gamble, think of it as a kind of entertainment you have to pay for, just like a movie or dinner with friends. That can help you keep gambling in perspective - and if you end up winning some money now and then, it'll be a nice treat instead of something you were depending on.

Myth: "When gambling, keeping track of previous results can help me figure out the coming results."
Fact: Each time you place a bet, the outcome is completely independent of the previous one. This means that the odds are no more in your favor on the tenth bet than they were on the first bet.

Myth: "Compulsive gamblers gamble every day."
Fact: How often a person gambles has no relation to a gambling addiction. It's the emotional and financial consequences of the gambler's actions that signal an addiction.

Myth: "If I cash out after every win, it will increase my chance of winning."
Fact: A player who cashes out after every win has exactly the same chance of winning as a player who does not cash out. Cashing out has no influence on the outcome of game.

Risks Associated with Problem Gambling

Problem gamblers:

• May have arguments with family members over money.
• May get hounded by debt collectors.
• May have increasing debts resulting in:
  • Overdue utility bills that may result in cut-offs.
  • Pawning personal and family valuables.
  • Eviction and forced home sales.
• Are more likely to become separated or divorced.
• Often suffer from stress, anxiety, moodiness, and depression.
• May show up late for work, take sick leave, or even skip entire workdays to gamble.
• May experience decreased productivity as they daydream about gambling or use the Internet at work to gamble.

Getting Help

There are also several support organizations available which offer valuable information and advice across a range of areas, such as:

• Time Out Ohio
• The National Council on Problem Gambling:  Call 1-800-GAMBLER or visit www.ncpgambling.org
• Ohio Problem Gambling Hotline: Call 1-800-589-9966 or visit https://casinocontrol.ohio.gov/ResponsibleGambling/ResourcesforProblemGamblers.aspx
• Gamblers Anonymous: http://www.gamblersanonymous.org/ga/
• National Suicide Prevention Lifeline: Call 1-800-273-TALK or visit https://suicidepreventionlifeline.org/

Self-Help Tools

Our responsible gaming tools and features can be accessed via the Responsible Gaming section of your Account. Alternatively, please contact our Customer Support Team for more information.

Betway provides the following tools to help you manage your play:

Set a Money Limit

It can be hard to keep track of money in the heat of the moment. That's why it's important to set a gambling budget - one that will leave you plenty of cash for your normal expenses - and stick to it. If you go through all your money, it's time to stop.

• Deposit limits: Should you wish, you can set daily, weekly, or monthly deposit limits. The limits you set prevent you from being able to deposit more than a specified amount during that period. To set a deposit limit, simply access the ‘Deposit Limits’ option from the Responsible Gaming section under your Player Account menu, select the maximum amount you want to be able to deposit over the specified duration and submit your request.
  • Decrease requests will be applied no later than your next login.
  • Increase requests will be applied once the duration of any existing limits has expired.
• Loss Limits: A LossLimit controls the maximum amount you are able to lose for a given period and only factors in losing wagers. For example: A $10 Loss Limit would mean that if a $5 winning wager and a $5 losing wager would only reduce the Loss Limit by $5. Should you wish, you can set daily, weekly, or monthly limits which prevent you from being able to lose more than a specified amount during that period. To do so, simply access the ‘Loss Limits’ option from the Responsible Gaming section under your Player Account menu and select the maximum amount you want to be able to lose over the specified duration and submit your request.
  • Decrease requests will be applied no later than your next login.
  • Increase requests will be applied once the duration of any existing limits has expired.

Set a Time Limit

Whether you’re winning or losing, time seems to run at a different pace when you’re gambling. Make sure that you set a time limit for your gambling, allowing time for other exciting or important activities. Should you wish, you can set a maximum amount of time you are comfortable with spending logged in to your account on a daily basis. To do so, simply access the ‘Time Limit’ option from the Responsible Gaming section under your Player Account menu and select the maximum amount of time you want to spend logged in.

• Decrease requests will be applied no later than your next login.
• Increase requests will be applied once the duration of any existing limits has expired.

 

Account Closure / Self-Exclusion

We offer various account closure options to ensure that you are able to apply the measures you consider necessary:

• Account Closure

          You can request your Account to be closed at any time by contacting our Customer Support Team.

• Cool Off Period
  • Cool Off is available for a minimum of 3 days and a maximum of 3 months.
  • The Cool Off Period may not be reversed before the defined timeframe has elapsed.
  • Cool Off periods are only applied to your Betway Ohio Account. They do not apply to any other accounts you may have with other gaming operators or to land-based gaming.
  • Should you wish to implement a Cool Off Period, please navigate to ‘Cool Off’ under the Responsible Gaming section of the Account tab.
• Self-Exclusion
  • Betway Exclusion Program
  • We offer a Betway Self-Exclusion Program, which gives you the option to self-exclude from your Betway account only for a period of six (6) months or one (1) year. You will still be able to engage in online or mobile sports wagering with other operators in Ohio
  • To activate a Betway Self-Exclusion period, navigate to ‘Self-Exclusion’ under the Responsible Gaming section of the Account tab.

 

• OCCC Time Out Ohio
  • The OCCC offers patrons the ability to exclude themselves from all retail and online gaming.
  • Self-exclusion can be requested for a minimum duration of one (1) year. Five (5) year and lifetime exclusion terms are also available
  • In order to exclude yourself from gaming, please follow the instructions provided on the OCCC’s website

With the exception of account servicing communications, you will not receive any communication from Betway once you elect Account Closure, a Cooling Off Period, or Self-Exclusion for the duration of the period you have selected for Account Closure, Cool Off, or Self-Exclusion.

Tips to Help Manage your Account

Password Reset

• You may change your Account password by logging into your account using your existing password and navigating to the ‘Change Password’ page in the Account Menu and following the steps. Once completed, your Account password will be updated, and you will need to enter the new Account password on your next login.
• You may also change your Account password without logging in by selecting ‘Forgot Password’ on the login page.

Personal Details

You may contact our Customer Support Team via Live Chat if you would like to update your personal details. Please note you may be requested to submit documentation for verification purposes.

Privacy

Betway respects your privacy. For more information on how Betway protects your personal details, please review the Privacy Policy.

Complaints

Betway is committed to resolving complaints in a thorough and respectful manner. If you have a complaint, please contact us or submit a request so that we may attempt to resolve the issue.

If you are not satisfied with the result, please submit a formal complaint in writing to [email protected] and include as much of the following information as possible:

• Email address and user name
• First and last name
• Date of incident
• Explanation regarding the nature of the complaint
• Expected action or outcome

We will review your complaint thoroughly and respond within ten (10) business days of receipt.

OCCC Complaints Process

If the internal dispute process did not provide a satisfactory outcome, and the customer's betting dispute is related to betting that took place in Ohio, the customer can contact the Ohio Casino Control Commision at:

Ohio Casino Control Commision

https://casinocontrol.ohio.gov/

Terms Conditions / Privacy Policy

You may contact us to request a copy of the Terms and Conditions you agreed to upon establishing your Account.

You may view the current version of Betway's Terms and Conditions by clicking here  .

You may view the current version of Betway's Privacy Policy by clicking here.

Account and Wagering History

You may access your Account and wagering activity history through the Account Menu once you have successfully logged in.

Auto Logout

If no activity has been recorded on your Account for 30 minutes or more, you will be required to re-enter your username/email address and password before you can play. Notwithstanding this functionality, you are responsible for adjusting the auto-lock settings on your personal computer and/or device from which you access Betway in order to prevent unauthorized use of your Account. Your Account details such as username / Account number, password, personal security question details, etc. are for your personal use only and should always be kept confidential.

Last Updated At: 16 December 2022

Version: 2

Betway USA

Betway is committed to being the very best online entertainment group in the world. This means doing everything possible to give you an enjoyable, responsible, and safe gaming experience. We take responsible gaming seriously and we are committed to ensuring our patrons have the resources, information, and tools available to stay safe and remain in control.

 

If you or someone you know has a gambling problem, help is available. Call 1-888-532-3500 or visit vcpg.net.

Account Access

You are prohibited from allowing any other person to access your Betway wagering account (“Account”). We encourage you to change your password on a regular basis. Where correct login and security information is provided, we are entitled to assume that all payment and gaming transactions made through your Account are made by you.

A person who has enrolled in interactive gaming self-exclusion or has otherwise been excluded from interactive gaming activities, and individuals who are under the age of 21, shall not participate in interactive gaming or interactive gaming activities and will have their winnings forfeited and interactive gaming accounts suspended upon violation.

It is a Federal offense for patrons physically located outside of the Commonwealth of Virginia to engage in wagering through a Virginia Sportsbook or casino unless otherwise authorized by the VA Lottery. All patrons are subject to Federal prohibitions and restrictions regarding Internet gaming, specifically, any limitations upon Internet gaming as set forth in 18 U.S.C. §§ 1084 et seq. (The Wire Act) and 31 U.S.C.§§5361 through 5367 (Unlawful Internet Gambling Enforcement Act).

Virginia Sports Bettor’s Bill of Rights

Please refer to the VA Lottery’s website for a full description of the Sports Bettor’s Bill of Rights by navigating to the ‘Sports Bettor’s Bill of Rights’ section here

Underage Gambling

Establishing an Account is restricted to persons aged 21 and older. 

It is a criminal offense to allow anyone who is under 21 years of age to participate in wagering via the Internet or mobile device. If we find that you are under the age of 21 or are allowing anyone under the age of 21 to wager, your Account will be suspended, your deposits and any winnings will be forfeited, and you will be prohibited from engaging in wagering via the Internet or mobile devices. No claim may be made against us in these circumstances.

Parental Controls

Betway supports parents’ efforts to prevent minors from accessing its gaming sites.  The following services are available to assist parents in keeping their children safe:

• GamBan: https://gamban.com/
• BetBlocker: https://betblocker.org/
• GamBlock: https://www.gamblock.com/

If you would like to discuss any of the options detailed above, please don’t hesitate to contact our friendly Customer Support Team via Live Chat.

Player Protection

Betway fully supports responsible gaming and endeavors to ensure that you enjoy safe and manageable play. If you would like to discuss any of the options detailed below, please don’t hesitate to contact our friendly Customer Support Team via Live Chat. 

Third-Party Requests

Betway allows qualified third parties to contact us if there is a concern about a patron’s ability to manage their account. Persons who wish to make a request on a patron’s behalf must submit documentation to verify the legal relationship with the Betway account holder to [email protected]. Betway will consider the request, however, is under no obligation to honor it. Please contact Customer Support for more information.

Tips for Safer Gambling

• Don’t think of gambling as a way to make money.
• Always gamble with money that you can afford to lose.
• Never chase losses.
• Don’t gamble when you are depressed or upset.
• Balance gambling with other activities.
• Gambling and alcohol are not a good combination.

Warning Signs: 

Everyone's experience is different, but here are some general signs of a potential gambling problem. The more signs you recognize, the greater the chance of a problem:

• Constantly thinking or talking about gambling.
• Spending more time or money on gambling than you can afford.
• Finding it difficult to control, stop, or cut down gambling, or feeling irritable when trying to do so.
• Feeling a sense of emptiness or loss when not gambling.
• Gambling more in order to win back losses or get out of financial trouble.
• Thinking that your gambling will get under control as soon you have a ‘big win’.
• Borrowing money, selling belongings, committing (or considering committing) criminal acts in order to get money for gambling.
• Having increased debt, unpaid bills, or other financial troubles because of your gambling.
• Frequently gambling until all your money is gone.
• Needing to gamble with larger amounts of money or for longer periods of time in order to get the same feeling of excitement.
• Experiencing extreme highs from gambling wins and extreme lows from gambling losses.
• Gambling to escape personal problems or to relieve feelings of anxiety, depression, anger, or loneliness.
• Getting irritated more easily or having less patience when dealing with normal, everyday activities.
• Feeling guilty about gambling or what happens while gambling.
• Getting criticized by others for your gambling.
• Having arguments with friends or family about money and gambling.
• Refusing to discuss gambling with others or lying to cover it up.
• Hiding bills, past due notices, winnings, or losses from your partner or family members.
• Gambling instead of attending family or other social functions.
• Neglecting family or household responsibilities because of gambling.
• Neglecting work because of gambling.
• Neglecting personal needs (e.g., food, sleep, hygiene) because of gambling.
• Consistently or always planning holidays where gambling is available.

Myths Associated with Gambling

Myth:     “Gambling is a way to make money.”
Fact:      If you gamble, think of it as a kind of entertainment you have to pay for, just like a movie or dinner with friends. That can help you keep gambling in perspective - and if you end up winning some money now and then, it’ll be a nice treat instead of something you were depending on.

Myth:      “When gambling, keeping track of previous results can help me figure out the coming results.”
Fact:      Each time you place a bet, the outcome is completely independent of the previous one. This means that the odds are no more in your favor on the tenth bet than they were on the first bet.

Myth:      “Compulsive gamblers gamble every day”.
Fact:      How often a person gambles has no relation to a gambling addiction. It’s the emotional and financial consequences of the gambler’s actions that signal an addiction.

Myth:      "If I cash out after every win, it will increase my chance of winning".
Fact:      A player who cashes out after every win has exactly the same chance of winning as a player who does not cash out. Cashing out has no influence on the outcome of game.

 

Risks Associated with Problem Gambling

Problem gamblers:

• May have arguments with family members over money.
• May get hounded by debt collectors.
• May have increasing debts resulting in:
  • Overdue utility bills that may result in cut-offs.
  • Pawning personal and family valuables.
  • Eviction and forced home sales.
• Are more likely to become separated or divorced.
• Often suffer from stress, anxiety, moodiness, and depression.
• May show up late for work, take sick leave, or even skip entire workdays to gamble.
• May experience decreased productivity as they daydream about gambling or use the Internet at work to gamble.

Getting Help

There are also several support organizations available which offer valuable information and advice across a range of areas, such as:

• The National Council on Problem Gambling: Call 1-800-522-4700 or visit www.ncpgambling.org
• Virginia Council on Problem Gambling: Call 1-888-532-3500 or visit http://www.vcpg.net/
• Gamblers Anonymous: http://www.gamblersanonymous.org/ga/
• National Suicide Prevention Lifeline: Call 1-800-273-TALK or visit https://suicidepreventionlifeline.org/

Self-Help Tools

Our responsible gaming tools and features can be accessed via the Responsible Gaming section of your Account.  Alternatively, please contact our 24/7 Customer Support Team for more information.

Betway provides the following tools to help you manage your play:
Set a Money Limit
It can be hard to keep track of money in the heat of the moment. That's why it's important to set a gambling budget - one that will leave you plenty of cash for your normal expenses - and stick to it. If you go through all your money, it's time to stop.

• Deposit limits: Should you wish, you can set daily, weekly, or monthly deposit limits. The limits you set prevent you from being able to deposit more than a specified amount during that period. To set a deposit limit, simply access the ‘Deposit Limits’ option from the Responsible Gaming section under your Player Account menu, select the maximum amount you want to be able to deposit over the specified duration and submit your request.
  • Decrease requests will be applied no later than your next login.
  • Increase requests will be applied once the duration of any existing limits has expired.
• Loss Limits: A Loss Limit controls the maximum amount you are able to lose for a given period and only factors in losing wagers. For example: A $10 Loss Limit would mean that if a $5 winning wager and a $5 losing wager would only reduce the Loss Limit by $5. Should you wish, you can set daily, weekly, or monthly limits which prevent you from being able to lose more than a specified amount during that period. To do so, simply access the ‘Loss Limits’ option from the Responsible Gaming section under your Player Account menu and select the maximum amount you want to be able to lose over the specified duration and submit your request.
  • Decrease requests will be applied no later than your next login.
  • Increase requests will be applied  once the duration of any existing limits has expired.  
• Single Bet Limits: Should you wish, you can set a maximum amount you are comfortable with placing on any individual bet. To do so, simply access the ‘Single Bet Limit’ option from the Responsible Gaming section under your Player Account menu and select the maximum amount you want to be able to wager in a single bet and submit your request.
  • Decrease requests will be applied no later than your next login.
  • Increase requests will be applied once the duration of any existing limits has expired.

Set a Reality Check

Whether you’re winning or losing, time seems to run at a different pace when you’re gambling. Make sure that you set a time limit for your gambling, allowing time for other exciting or important activities.

Should you wish, you can set a Reality Check to keep you updated with how long you have been logged into your Betway account for. To do so, simply navigate to ‘Reality Check’ under the Responsible Gaming section of the Account tab.

Account Closure / Self-Exclusion

We offer various account closure options to ensure that you are able to apply the measures you consider necessary:

• Account Closure
• You can request your Account to be closed at any time by contacting our 24/7 Customer Support Team. 
• Cool Off Period
  • Cool Off is available for a minimum of 3 days and a maximum of 3 months.
  • The Cool Off Period may not be reversed before the defined timeframe has elapsed.  
  • Cool Off periods are only applied to your Betway Virginia Account. They do not apply to any other accounts you may have with other gaming operators or to land-based gaming.
  • Should you wish to implement a Cool Off Period, please navigate to ‘Cool Off’ under the Responsible Gaming section of the Account tab.
• Self-Exclusion
  • Betway Exclusion Program
    • We offer a Betway Self-Exclusion Program, which gives you the option to self-exclude from your Betway account only for a period of six (6) months or one (1) year. You will still be able to engage in online or mobile sports wagering with other operators in Virginia.
    • To activate a Betway Self-Exclusion period, navigate to ’Self-Exclusion’ under the Responsible Gaming section of the Account tab.
  • VA Lottery Statewide Exclusion Program
    • The VA Lottery offers patrons the ability to exclude themselves from sports betting, account-based lottery, land-based casinos, as well as gaming activities administered by the Office of Charitable and Regulatory Programs and the Virginia Racing Commission.
    • Two-year, five-year, and lifetime self-exclusion options are available.
    • In order to register yourself on the VA Lottery Statewide Exclusion Program, please follow the instructions provided on the VA Lottery’s website  

With the exception of account servicing communications, you will not receive any communication from Betway once you elect Account Closure, a Cooling Off Period, or Self-Exclusion for the duration of the period you have selected for Account Closure, Cool Off, or Self-Exclusion.

Tips to Help Manage your Account

Password Reset

• You may change your Account password by logging into your account using your existing password and navigating to the ‘Change Password’ page in the Account Menu and following the steps. Once completed, your Account password will be updated and you will need to enter the new Account password on your next login.  
• You may also change your Account password without logging in by selecting ‘Forgot Password’ on the login page.

Personal Details

You may contact our 24/7 Customer Support Team via Live Chat if you would like to update your personal details. Please note you may be requested to submit documentation for verification purposes.

Privacy

Betway respects your privacy.  For more information on how Betway protects your personal details, please review the Privacy Policy.

Complaints

Betway is committed to resolving complaints in a thorough and respectful manner.  If you have a complaint, please contact us so that we may attempt to resolve the issue.  
If you are not satisfied with the result, please submit a Formal Complaint in writing to [email protected] and include as much of the following information as possible:

• Email address and user name
• First and last name
• Date of incident
• Explanation regarding the nature of the complaint
• Expected action or outcome 

 We will review your complaint thoroughly and respond within ten (10) business days of receipt.

Virginia Lottery Complaints Process

If you are not satisfied once you have completed the Betway Complaint process, you may lodge a complaint with the VA Lottery by completing the Complaint Form available on the ‘File a Complaint’ tab here
Betway will provide all correspondence, investigations, notes, and findings to the VA Lottery in order to assist with reaching a resolution.

Terms & Conditions / Privacy Policy

You may contact us to request a copy of the Terms and Conditions you agreed to upon establishing your Account.

You may view the current version of Betway’s Terms and Conditions by clicking here.

You may view the current version of Betway’s Privacy Policy by clicking here.

Account and Wagering History

You may access your Account and wagering activity history through the Account Menu once you have successfully logged in.

Auto Logout

If no activity has been recorded on your Account for 30 minutes or more, you will be required to re-enter your username/email address and password before you can play. Notwithstanding this functionality, you are responsible for adjusting the auto-lock settings on your personal computer and/or device from which you access Betway in order to prevent unauthorized use of your Account. Your Account details such as username / Account number, password, personal security question details, etc. are for your personal use only and should always be kept confidential.
 

Last updated: 11/5/2023

Version: 1