Responsible Gaming
Betway

Betway USA

Betway is committed to being the very best online entertainment group in the world. This means doing everything possible to give you an enjoyable, responsible, and safe gaming experience. We take responsible gaming seriously and we are committed to ensuring our patrons have the resources, information, and tools available to stay safe and remain in control.

Gambling problem? Call 1-800-522-4700.

Account Access

You are prohibited from allowing any other person to access your Betway wagering account (“Account”). We encourage you to change your password on a regular basis. Where correct login and security information is provided, We are entitled to assume that all payment and gaming transactions made through your Account are made by you.

It is a Federal offense for patrons physically located outside of Colorado to engage in wagering through a Colorado casino unless otherwise authorized by the Colorado Department of Revenue Division of Gaming (“Division”). All patrons are subject to Federal prohibitions and restrictions regarding Internet gaming, specifically, any limitations upon Internet gaming as set forth in 18 U.S.C. §§ 1084 et seq. (The Wire Act) and 31 U.S.C. §§ 5361 through 5367 (UIGEA).

Underage Gambling

Establishing an Account is restricted to persons aged 21 and older.

It is a criminal offense to allow anyone who is under 21 years of age to participate in wagering via the Internet or mobile device. If we find that you are under the age of 21 or are allowing anyone under the age of 21 to wager, your Account will be suspended, your deposits and any winnings will be forfeited, and you will be prohibited from engaging in wagering via the Internet or mobile devices. No claim may be made against us in these circumstances.

Player Protection

Betway fully supports responsible gaming and endeavors to ensure that you enjoy safe and manageable play. If you would like to discuss any of the options detailed below, please don’t hesitate to contact our friendly Customer Support Team via Live Chat

Tips for Safer Gambling

  • Don’t think of gambling as a way to make money.
  • Always gamble with money that you can afford to lose.
  • Never chase losses.
  • Don’t gamble when you are depressed or upset.
  • Balance gambling with other activities.
  • Gambling and alcohol are not a good combination.

Warning Signs:

Everyone's experience is different, but here are some general signs of a potential gambling problem. The more signs you recognize, the greater the chance of a problem:

  • Constantly thinking or talking about gambling.
  • Spending more time or money on gambling than you can afford.
  • Finding it difficult to control, stop, or cut down gambling, or feeling irritable when trying to do so.
  • Feeling a sense of emptiness or loss when not gambling.
  • Gambling more in order to win back losses or get out of financial trouble.
  • Thinking that your gambling will get under control as soon you have a ‘big win’.
  • Borrowing money, selling belongings, committing (or considering committing) criminal acts in order to get money for gambling.
  • Having increased debt, unpaid bills, or other financial troubles because of your gambling.
  • Frequently gambling until all your money is gone.
  • Needing to gamble with larger amounts of money or for longer periods of time in order to get the same feeling of excitement.
  • Experiencing extreme highs from gambling wins and extreme lows from gambling losses.
  • Gambling to escape personal problems or to relieve feelings of anxiety, depression, anger, or loneliness.
  • Getting irritated more easily or having less patience when dealing with normal, everyday activities.
  • Feeling guilty about gambling or what happens while gambling.
  • Getting criticized by others for your gambling.
  • Having arguments with friends or family about money and gambling.
  • Refusing to discuss gambling with others or lying to cover it up.
  • Hiding bills, past due notices, winnings, or losses from your partner or family members.
  • Gambling instead of attending family or other social functions.
  • Neglecting family or household responsibilities because of gambling.
  • Neglecting work because of gambling.
  • Neglecting personal needs (e.g., food, sleep, hygiene) because of gambling.
  • Consistently or always planning holidays where gambling is available.

Myths Associated with Gambling

Myth: “Gambling is a way to make money.”
Fact:If you gamble, think of it as a kind of entertainment you have to pay for, just like a movie or dinner with friends. That can help you keep gambling in perspective - and if you end up winning some money now and then, it’ll be a nice treat instead of something you were depending on.

Myth:“When gambling, keeping track of previous results can help me figure out the coming results.”
Fact:Each time you place a bet, the outcome is completely independent of the previous one. This means that the odds are no more in your favor on the tenth bet than they were on the first bet.

Myth:Compulsive gamblers gamble every day.
Fact:How often a person gambles has no relation to a gambling addiction. It’s the emotional and financial consequences of the gambler’s actions that signal an addiction.

Myth:"If I cash out after every win, it will increase my chance of winning".

Fact:A player who cashes out after every win has exactly the same chance of winning as a player who does not cash out. Cashing out has no influence on the outcome of game.

Risks Associated with Problem Gambling

Problem gamblers:

  • May have arguments with family members over money.
  • May get hounded by debt collectors.
  • May have increasing debts resulting in:
    • Overdue utility bills that may result in cut-offs.
    • Pawning personal and family valuables.
    • Eviction and forced home sales.
  • Are more likely to become separated or divorced.
  • Often suffer from stress, anxiety, moodiness, and depression.
  • May show up late for work, take sick leave, or even skip entire workdays to gamble.
  • May experience decreased productivity as they daydream about gambling or use the Internet at work to gamble.

Getting Help

There are support organizations available which offer valuable information and advice across a range of areas, such as:

Self-Help Tools

Our responsible gaming tools and features can be accessed via the Responsible Gaming section of your Account. Alternatively, please contact our 24/7 Customer Support Team for more information.

Betway provides the following tools to help you manage your play:

Set a Money Limit

It can be hard to keep track of money in the heat of the moment. That's why it's important to set a gambling budget - one that will leave you plenty of cash for your normal expenses - and stick to it. If you go through all your money, it's time to stop.

  • Deposit Limits:Should you wish, you can set daily, weekly, or monthly deposit limits. The limits you set prevent you from being able to deposit more than a specified amount during that period. To set a deposit limit, simply access the ‘Deposit Limits’ option from the Responsible Gaming section under your Player Account menu, select the maximum amount you want to be able to deposit over the specified duration and submit your request.
    • Decrease requests will be applied no later than your next login.
    • Increase requests will be applied after 24 hours from the increase request.
  • Loss Limits:Should you wish, you can set daily, weekly, or monthly limits which prevent you from being able to lose more than a specified amount during that period. To do so, simply access the ‘Loss Limits’ option from the Responsible Gaming section under your Player Account menu and select the maximum amount you want to be able to lose over the specified duration and submit your request.
    • Decrease requests will be applied no later than your next login.
    • Increase requests will be applied after 24 hours from the increase request.
  • Single Bet Limits: Should you wish, you can set a maximum amount you are comfortable with placing on any individual bet placed. To do so, simply access the ‘Single Bet Limit’ option from the Responsible Gaming section under your Player Account menu and select the maximum amount you want to be able to wager in a single bet and submit your request.
    • Decrease requests will be applied no later than your next login.
    • Increase requests will be applied after 24 hours from the increase request.

Set a Time Limit

Whether you’re winning or losing, time seems to run at a different pace when you’re gambling. Make sure that you set a time limit for your gambling allowing time for other exciting or important activities.

Should you wish, you can set daily limits which manage the amount of time you’re eligible to be logged in preventing you from spending more time on your account than you would prefer to. To do so, simply access the ‘Time Limits’ option from the Responsible Gaming section under your Player Account menu and select the maximum amount you want to be able to be logged in and submit your request.

  • Decrease requests will be applied no later than your next login.
  • Increase requests will be applied after 24 hours from the increase request.

Account Closure / Self-Exclusion

We offer various account closure options to ensure Our patrons are able to apply the necessary measures based on their requirements.

  • Account Closure
    • You can request your Account to be closed at any time while logged in by navigating to ‘Close Account’ under the Responsible Gaming section of the Account tab.
    • Account closure requests will be applied immediately.
    • Should You wish to re-open your account, please contact our friendly Customer Support Team.
  • Cool Off Period
    • Cool Off is available for a minimum of 72 hours and a maximum of 31 days.
    • The Cool Off Period may not be reversed before the defined timeframe has elapsed.
    • Cool Off periods are only applied to your Betway Colorado Account.
    • Should you wish to implement a Cool Off Period, please navigate to ‘Cool Off’ under the Responsible Gaming section of the Account tab.
    • Once the Cool Off Period has elapsed, your account will automatically be re-opened.
  • Self-Exclusion
    • We offer a voluntary Betway Exclusion Program, which restricts all activity on your Betway account for a period of six (6) months, one (1) year, two (2) years, three (3) years or five (5) years.
    • Betway Exclusion periods are only applied to your Betway Colorado account. They do not apply to any other accounts you may have with other gaming operators or to land-based gaming.
    • You can register for the Betway Exclusion Program by navigating to the ‘Self-Exclude’ tab under the ‘Responsible Gaming’ section of the Account menu and following the prompts.
    • The Betway Exclusion Period may not be reversed before the defined timeframe has elapsed.
    • Should you wish to re-open your account once the Exclusion Period has elapsed, please contact our friendly Customer Support Team.
  • With the exception of account servicing communications, you will not receive any communication from Betway once you elect Account Closure, a Cooling Off Period, or Self-Exclusion for the duration of the period you have selected for Account Closure, Cool Off, or Self-Exclusion.

Tips to Help Manage your Account

Password Reset

  • You may change your Account password through the Account menu by clicking on the Information & Security section and selecting the Change Password tab.
  • In order to provide additional security to your Account, We offer strong authentication login protection, which requires you to enter your email, password and PIN upon each login. You can access this option through the Account menu by clicking on the Information & Security section and selecting Strong Authentication.

Personal Details

You may contact our friendly Customer Support Team via Live Chat if you would like to update your personal details. Please note you may be requested to submit documentation for verification purposes.

Complaint Filing

Betway is committed to resolving complaints in a thorough and respectful manner. If you have a complaint, please contact us so that we may attempt to resolve the issue.

If you are not satisfied with the result, please submit a Formal Complaint in writing to [email protected] and include as much of the following information as possible:

  • Email address and user name
  • First and last name
  • Date of incident
  • Explanation regarding the nature of the complaint
  • Expected action or outcome

We will review your complaint thoroughly and respond within ten (10) business days of receipt.

Division Complaints Process

  • Should you wish to lodge a complaint with the Division, please complete the form available on the Division’s website.
  • Betway will provide all correspondence, investigations, notes, and findings to the Division in order to assist with reaching a resolution.

Terms of Use

You may contact us to request a copy of the Terms and Conditions you agreed to upon establishing your Account.

You may view the current version of Betway’s Terms of Use by clicking here.

Account and Wagering History

You may access your Account and wagering activity history through the My Account section the website.

Auto Logout

If no activity has been recorded on your Account for 15 minutes or more, you will be required to re-enter your username/email address and password before you can play. Notwithstanding this functionality, you are responsible for adjusting the auto-lock settings on your personal computer and/or device from which you access Betway in order to prevent unauthorized use of your Account. Your Account details such as username / Account number, password, PIN, personal security question details, etc. are for your personal use only and should always be kept confidential.

Last updated: 3/29/2021

Version: 2

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