Responsible Gaming
Betway Virginia

Responsible Gaming | Patron Protection Page Content: Virginia

Betway USA

Betway is committed to being the very best online entertainment group in the world. This means doing everything possible to give you an enjoyable, responsible, and safe gaming experience. We take responsible gaming seriously and we are committed to ensuring our patrons have the resources, information, and tools available to stay safe and remain in control.

 

If you or someone you know has a gambling problem, help is available. Call 1-888-532-3500 or visit vcpg.net.

Account Access

You are prohibited from allowing any other person to access your Betway wagering account (“Account”). We encourage you to change your password on a regular basis. Where correct login and security information is provided, we are entitled to assume that all payment and gaming transactions made through your Account are made by you.
A person who has enrolled in interactive gaming self-exclusion or has otherwise been excluded from interactive gaming activities, and individuals who are under the age of 21, shall not participate in interactive gaming or interactive gaming activities and will have their winnings forfeited and interactive gaming accounts suspended upon violation.
It is a Federal offense for patrons physically located outside of the Commonwealth of Virginia to engage in wagering through a Virginia Sportsbook or casino unless otherwise authorized by the VA Lottery. All patrons are subject to Federal prohibitions and restrictions regarding Internet gaming, specifically, any limitations upon Internet gaming as set forth in 18 U.S.C. §§ 1084 et seq. (The Wire Act) and 31 U.S.C.§§5361 through 5367 (Unlawful Internet Gambling Enforcement Act).

Virginia Sports Bettor’s Bill of Rights


Please refer to the VA Lottery’s website for a full description of the Sports Bettor’s Bill of Rights by navigating to the ‘Sports Bettor’s Bill of Rights’ section here

Underage Gambling

Establishing an Account is restricted to persons aged 21 and older. 
It is a criminal offense to allow anyone who is under 21 years of age to participate in wagering via the Internet or mobile device. If we find that you are under the age of 21 or are allowing anyone under the age of 21 to wager, your Account will be suspended, your deposits and any winnings will be forfeited, and you will be prohibited from engaging in wagering via the Internet or mobile devices. No claim may be made against us in these circumstances.

Parental Controls

Betway supports parents’ efforts to prevent minors from accessing its gaming sites.  The following services are available to assist parents in keeping their children safe:

If you would like to discuss any of the options detailed above, please don’t hesitate to contact our friendly Customer Support Team via Live Chat.

Player Protection

Betway fully supports responsible gaming and endeavors to ensure that you enjoy safe and manageable play. If you would like to discuss any of the options detailed below, please don’t hesitate to contact our friendly Customer Support Team via Live Chat

Third-Party Requests


Betway allows qualified third parties to contact us if there is a concern about a patron’s ability to manage their account. Persons who wish to make a request on a patron’s behalf must submit documentation to verify the legal relationship with the Betway account holder to [email protected] Betway will consider the request, however, is under no obligation to honor it. Please contact Customer Support for more information.

 

Tips for Safer Gambling

Warning Signs: 

Everyone's experience is different, but here are some general signs of a potential gambling problem. The more signs you recognize, the greater the chance of a problem:

Myths Associated with Gambling

Myth:     “Gambling is a way to make money.”
Fact:      If you gamble, think of it as a kind of entertainment you have to pay for, just like a movie or dinner with friends. That can help you keep gambling in perspective - and if you end up winning some money now and then, it’ll be a nice treat instead of something you were depending on.

Myth:      “When gambling, keeping track of previous results can help me figure out the coming results.”
Fact:      Each time you place a bet, the outcome is completely independent of the previous one. This means that the odds are no more in your favor on the tenth bet than they were on the first bet.

Myth:      “Compulsive gamblers gamble every day”.
Fact:      How often a person gambles has no relation to a gambling addiction. It’s the emotional and financial consequences of the gambler’s actions that signal an addiction.

Myth:      "If I cash out after every win, it will increase my chance of winning".
Fact:      A player who cashes out after every win has exactly the same chance of winning as a player who does not cash out. Cashing out has no influence on the outcome of game.

 

Risks Associated with Problem Gambling

Problem gamblers:

Getting Help

There are also several support organizations available which offer valuable information and advice across a range of areas, such as:

Self-Help Tools

Our responsible gaming tools and features can be accessed via the Responsible Gaming section of your Account.  Alternatively, please contact our 24/7 Customer Support Team (support.va.betway.com) for more information.

Betway provides the following tools to help you manage your play:
Set a Money Limit
It can be hard to keep track of money in the heat of the moment. That's why it's important to set a gambling budget - one that will leave you plenty of cash for your normal expenses - and stick to it. If you go through all your money, it's time to stop.

Set a Session Reminder

Whether you’re winning or losing, time seems to run at a different pace when you’re gambling. Make sure that you set a time limit for your gambling, allowing time for other exciting or important activities.
Should you wish, you can set a Session Reminder to keep you updated with how long you have been logged into your Betway account for. To do so, simply navigate to ‘Session Reminder’ under the Responsible Gaming section of the Account tab.

Account Closure / Self-Exclusion

We offer various account closure options to ensure that you are able to apply the measures you consider necessary:

With the exception of account servicing communications, you will not receive any communication from Betway once you elect Account Closure, a Cooling Off Period, or Self-Exclusion for the duration of the period you have selected for Account Closure, Cool Off, or Self-Exclusion.

Tips to Help Manage your Account

Password Reset

Personal Details

You may contact our 24/7 Customer Support Team via Live Chat if you would like to update your personal details. Please note you may be requested to submit documentation for verification purposes.

Privacy

Betway respects your privacy.  For more information on how Betway protects your personal details, please review the Privacy Policy.

Complaints

Betway is committed to resolving complaints in a thorough and respectful manner.  If you have a complaint, please contact us so that we may attempt to resolve the issue.  
If you are not satisfied with the result, please submit a Formal Complaint in writing to [email protected] and include as much of the following information as possible:

 We will review your complaint thoroughly and respond within ten (10) business days of receipt.

Virginia Lottery Complaints Process

If you are not satisfied once you have completed the Betway Complaint process, you may lodge a complaint with the VA Lottery by completing the Complaint Form available on the ‘File a Complaint’ tab here
Betway will provide all correspondence, investigations, notes, and findings to the VA Lottery in order to assist with reaching a resolution.

Terms & Conditions / Privacy Policy

You may contact us to request a copy of the Terms and Conditions you agreed to upon establishing your Account.
You may view the current version of Betway’s Terms and Conditions by clicking here.
You may view the current version of Betway’s Privacy Policy by clicking here.

Account and Wagering History

You may access your Account and wagering activity history through the Account Menu once you have successfully logged in.

Auto Logout

If no activity has been recorded on your Account for 30 minutes or more, you will be required to re-enter your username/email address and password before you can play. Notwithstanding this functionality, you are responsible for adjusting the auto-lock settings on your personal computer and/or device from which you access Betway in order to prevent unauthorized use of your Account. Your Account details such as username / Account number, password, personal security question details, etc. are for your personal use only and should always be kept confidential.
 

Last updated: May 11, 2022

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